My stick rises up but it does not go back down when I turn the knob in the reverse direction. How do I get my lineal deodorant back in?

My stick rises up but it does not go back down when I turn the knob in the reverse direction. How do I get my Lineal Deodorant back in?

Turn the knob completely in reverse direction (retracting the stick). Now, while holding the stick upright tap the bottom of the stick on a flat surface a couple of times till the deodorant slides back into the container.